Gold Coast Headache and Migraine Clinic – Terms and Conditions

Consent to Treatment

By attending an appointment at our clinic, you acknowledge that you willingly give consent to our headache clinicians to perform any and all necessary examinations and treatment procedures in accordance with their professional training, qualifications and understanding of your injury. You understand that, during your treatment, different headache clinicians at Gold Coast Headache and Migraine Clinic may be involved in your care.

You understand that you have the opportunity to discuss the nature and purpose of your consultation, with your headache clinician, before any treatment is performed, and that you may opt out of treatment at any time.

You acknowledge and accept the following:

1. Treatment

1.1 Your consultation involves physical treatment, which may include “hands on” treatment, among other treatment options.
1.2 You have the right to choose the headache clinician that you wish to see, refuse treatment, or seek a second opinion at any time.
1.3 There are risks associated with treatment, including stiffness and soreness, soft tissue injury, neurological complications, cerebrovascular injuries, skin irritations, burns and other minor complications.
1.4 The chance of risk is lowered by a thorough assessment of your condition, and we take every precaution to minimise risk.
1.5 In many cases, other treatment options exist. If your condition is not musculoskeletal in nature, or the risk of your treatment is considered to be too high, your headache clinician may refer you on to other forms of care if they believe your condition is outside of their scope of practice.
1.6 There may be risk of remaining untreated. Remaining untreated can result in formation of adhesions, scar tissue and other degenerative changes. These changes can increase pain, which can result in chronic pain cycles, and can result in losses in range of motion and function. Delay in treatment can lead to further complications.

2. Consent to Obtain and Release Information

2.1 To speed up processing and management of your injury or condition, you accept it may be necessary to communicate the details of your medical condition with treating practitioners, rehabilitation consultants, case managers, and solicitors that are involved in your case.
2.2 By signing these Terms and Conditions you give permission to Gold Coast Headache and Migraine Clinic to exchange such information about your injury, condition or claim, as well as significant past medical history, with people deemed necessary by Gold Coast Headache and Migraine Clinic.

Your privacy is critical to us. Likewise, we have a comprehensive Privacy Policy, which includes details of how we gather, utilise, impart and reveal individual data. You may view our full Privacy Policy here.

3. Exclusion of Liability

3.1 The director of the practice and any employees of this practice shall not be held liable for, nor accept any responsibility for any injury, loss or damage sustained by any person or persons resulting from treatments or procedures delivered in this practice or by our headache clinicians or in any way whatsoever which does not arise from any negligence of the practice director or the practice employees.

4. Privacy and Contact

4.1 Gold Coast Headache and Migraine Clinic will send you SMS or email confirmation for appointments

4.2 You may, from time to time, receive marketing or surveys from Gold Coast Headache and Migraine Clinic. These are used to improve our services, and to offer our customers promotions and discounts.

4.3 You have the right to opt out of any SMS or email contact at any time.

4.4 Your details will never be shared with a third party except in cases where details are used to support you in your claim or injury, as outlined in clause 2. Consent to Obtain and Release Information.

4.5 This is a summary of our Privacy Policy as related to consent to receive notifications and communications. To view our complete Privacy Policy, please click here.

5. Payments and Billings

5.1 You are required to pay for the services provided, and any items provided, on the day of your consultation.

5.2 Payment can be made over the phone, or at the clinic where you attend your session. Other payments can be discussed with the admin staff, and may be available at their discretion.

5.3 There is no refund available on the purchase of any personal or healthcare items if you change your mind. If the item has a major problem we can either refund or exchange the item for you. If the problem is not major, we will repair it for you within a reasonable timeframe.

5.4 Our strict billing methods allow us to continue to provide high quality treatment for all of our patients, and are in no way designed to exclude or discriminate against any persons or groups of people.

6. Cancellations, Rescheduling, Late Arrivals and Missed Appointments

6.1 Notice of cancellation or rescheduling
We understand that circumstances can change. If you need to cancel or reschedule an appointment, we require at least 24 hours’ notice before your scheduled appointment time.

6.2 Cancellation fee

A $50 cancellation fee applies where an appointment is:

• cancelled or rescheduled within 24 hours of the scheduled appointment time; or

• you fail to attend without notifying us.

Where a $50 booking fee has been paid for an initial appointment, you will not also be charged a separate cancellation fee. Instead, the booking fee will be managed in accordance with section 7.

6.3 Third-party funded appointments

The $50 initial appointment booking fee will generally not be required where the cost of treatment is expected to be paid by an approved third party, such as WorkCover or another workers’ compensation insurer, an NDIS plan-managed provider, or a Compulsory Third Party (CTP) insurer.

Please let our team know at the time of booking, or as soon as possible, if your treatment is being funded by a third party. We may require relevant claim, approval or billing information to establish the third-party payment arrangement.

Third-party funded appointments remain subject to our cancellation policy. Unless otherwise agreed with the third-party payer, you are responsible for any cancellation or missed appointment fees that are not covered by the third party.

6.4 Same-day rescheduling
Where you are able to reschedule your appointment to another available time within the same business day, the cancellation fee will not apply. Rescheduling is subject to clinician availability.

Where a booking fee has been paid for an initial appointment, the booking fee will transfer to the rescheduled initial appointment.

6.5 Late arrivals
If you arrive late but within your allocated appointment time, your clinician may still be able to see you; however, your consultation may need to be shortened to avoid impacting subsequent patients.

If you arrive too late for the appointment to reasonably proceed, the appointment may be treated as a missed appointment and the applicable cancellation or booking fee provisions will apply.

7. Initial Appointment Booking Fee

7.1 Booking fee and payment towards your consultation
A $50 booking fee is generally required to secure an initial appointment with Gold Coast Headache and Migraine Clinic.

The $50 is an upfront part-payment towards the cost of your initial consultation. When you attend your initial appointment, the full $50 is deducted from the consultation fee payable on the day. It is not an additional charge on top of the consultation fee.

A member of our team will contact you to arrange payment. If the booking fee is not paid within 24 hours of our initial contact, we reserve the right to release the appointment.

Third-party funded appointments are generally exempt from the initial booking fee as outlined in section 6.3.

7.2 Purpose of the booking fee
Initial appointments require additional clinician time and preparation and involve appointment time being specifically reserved for a new patient. The booking fee assists us in managing this reserved clinician time and the administrative and scheduling commitment associated with initial appointments.

7.3 Cancellation or rescheduling with at least 24 hours’ notice

If you cancel or reschedule your initial appointment with at least 24 hours’ notice, your $50 booking fee will not be forfeited.

• If you reschedule your initial appointment, the $50 booking fee will be transferred to the rescheduled initial appointment and deducted from the consultation fee when you attend.

• If you cancel without rescheduling, the $50 booking fee will be retained as a credit on your patient file. This credit does not expire and may be applied towards a future initial appointment.

If you no longer require an appointment with us, you may request to transfer the $50 credit to a friend or family member for use towards their initial appointment.

The booking fee is otherwise non-refundable, except where required by Australian Consumer Law or where Gold Coast Headache and Migraine Clinic agrees to a refund at its discretion.

7.4 Cancellation or rescheduling within 24 hours
If you cancel or reschedule your initial appointment within 24 hours of the scheduled appointment time, the $50 booking fee will be forfeited.

No additional cancellation fee will be charged for that appointment.

If you subsequently wish to make another initial appointment, a new $50 booking fee will generally be required to secure the new appointment.

7.5 Failure to attend
If you fail to attend your initial appointment, the $50 booking fee will be forfeited.

No additional cancellation fee will be charged for that appointment.

If you subsequently wish to make another initial appointment, a new $50 booking fee will generally be required to secure the new appointment.

7.6 Cancellation by the clinic
If Gold Coast Headache and Migraine Clinic needs to cancel your initial appointment, your booking fee will not be forfeited.

We will offer to transfer the booking fee to a rescheduled appointment. If a suitable alternative appointment cannot be arranged, or you do not wish to reschedule following our cancellation, you may request a refund of the $50 booking fee.

7.7 Australian Consumer Law
Nothing in this section excludes, restricts or modifies any right or remedy available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

8. Money Back Satisfaction Guarantee

Gold Coast Headache and Migraine Clinic offers a guarantee on your first visit. During your first consultation, if the headache clinician cannot find the cause of your condition, then you will not have to pay for the consultation.

Your headache clinician will then refer you to another health professional who can assess and determine the likely cause of your condition. Our guarantee means that you have nothing to lose by booking your first consultation. This guarantee is made under the following terms and conditions.

8.1 This guarantee only applies for the first consultation and cannot be claimed for any sessions after the first visit.

8.2 A claim must be made immediately after the end of your first consultation and cannot be claimed for any session thereafter.

8.3 If we determine that we are unable to treat you, we will endeavour to refer you to another health professional.

8.4 If you paid for your initial consultation upfront, you will be reimbursed using your same payment method.

Website Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trademark law.

2. Use License

Permission is allowed to temporarily download or duplicate materials (not including data or programming) from the Gold Coast Headache and Migraine Clinic website for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:

• modify or copy the materials;
• use the materials for any commercial use , or for any public presentation (business or non-business);
• attempt to decompile or rebuild any product or material contained on Gold Coast Headache and Migraine Clinic’s site;
• remove any copyright or other restrictive documentations from the materials; or
• transfer the materials to someone else or even “mirror” the materials on other server.
• This permit might consequently be terminated if you disregard any of these confinements and may be ended by Gold Coast Headache and Migraine Clinic whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.

3. Disclaimer

The materials on Gold Coast Headache and Migraine Clinic’s website are given “as is”. Gold Coast Headache and Migraine Clinic makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranty, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights.

Further, Gold Coast Headache and Migraine Clinic does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilisation of the materials on its Internet site. Nor does it generally identify with such materials or on any destinations connected to this website.

4. Constraints

On no occasion should Gold Coast Headache and Migraine Clinic or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilisation or powerlessness to utilise the materials on Gold Coast Headache and Migraine Clinic’s website, regardless of the possibility that Gold Coast Headache and Migraine Clinic, or a Gold Coast Headache and Migraine Clinic approved agent, has been told orally or in written of the likelihood of such harm. Since a few purviews don’t permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.

5. Amendments and Errata

The materials presented on the Gold Coast Headache and Migraine Clinic website could incorporate typographical, videography or photographic mistakes. Gold Coast Headache and Migraine Clinic does not warrant that any of the materials on its site are exact, finished, or current. Gold Coast Headache and Migraine Clinic may roll out improvements to the materials contained on its website whenever and without notification. Gold Coast Headache and Migraine Clinic does not make any dedication to update the materials.

6. Links

Gold Coast Headache and Migraine Clinic has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by Gold Coast Headache and Migraine Clinic of the site. Utilisation of any such connected site is at the user’s own risk.

7. Site Terms of Use Modifications

Gold Coast Headache and Migraine Clinic may update these terms of utilisation for its website whenever and without notification. By utilising this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.

8. Governing Law

Any case identifying with Gold Coast Headache and Migraine Clinic’s website should be administered by the laws of the country of Australia and the relevant State without respect to its contention of law provisions. General Terms and Conditions applicable to Use of a Web Site.